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Privacy Policy for waze2 Malaysia

This page explains how we collect, use and store the details tied to your account, from login activity and device signals to the messages you send to support.

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waze2 Privacy Policy for waze2 Malaysia
REQUEST CHANNELS

Where to Send Privacy Requests

If you want a copy of your data, need a correction, or want to question a record, reach us through the contact paths below.

Email Support Send your privacy request to privacy@waze2.
In-App Form After you log in, use the help form if you want a correction, a…
Written Request If you prefer a written path, send your request to our contact address with…
SECURITY STEPS

How We Protect Your Details

We keep privacy handling narrow and practical. Access to account data is limited to staff who need it for support, security checks and record keeping, and we log…

Data Scope

We only collect details that help run your account, answer requests and protect records.

Cookies

Cookies keep the session stable, remember language choices and help us spot repeated sign-ins from the same device.

Access Control

Only staff who need the data for support or security work can open it.

Retention

We keep data only for as long as it serves the reason it was collected, plus any period needed for…

Request Changes

If you want to correct a detail, ask for a copy, or raise a deletion request, send the account email…

Policy Updates

When we change this page, we replace the text here and update the effective date.

Privacy Policy Questions for You

These answers cover what we collect, how cookies work, how long we keep records and how you can ask for changes. If your request relates to a specific account record, send the email linked to your account and a clear description of what you want changed. That helps us find the right file faster and reply within the limits that local law allows.

It covers the details we collect from your account, how we use them to run support and security checks, how long we keep them, and the ways you can ask for access, correction or deletion where local law allows.

We may collect your name, contact details, login history, device and browser signals, IP address, cookies and the messages you send to us. If you send a payment-related question, we may also keep the reference tied to that record.

Yes. Cookies help us keep your session active, remember language or display choices, and detect repeated sign-ins from the same device. You can clear them in your browser, but some pages may then ask you to log in again.

We keep each record only for as long as it is needed for the reason it was collected, plus any period needed for support, accounting, dispute handling or legal requests. After that, we delete or anonymise it where practical.

Yes. Send the email on your account, the change you want and any reference number you have. We use that detail to confirm the right record and make the update or share a copy when the request can be handled.

If a request cannot be completed in full, we will explain the part that is limited and why. Where local law permits, we still try to give you the rest of the record or a clear path for follow-up.

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